Improving Accessibility in a Gamified Learning Platform

Overview

While working as an Employee Experience Advocate (EEA), I contributed to an accessibility improvement within our internal gamified learning platform. This example highlights how user feedback, when clearly communicated, can lead to meaningful product change.

Context

As an EEA at Starbucks, I was responsible for enhancing communication between store employees and the wider business. This included gathering, discussing, and escalating feedback about internal tools and processes.

Challenge

While collecting feedback on our gamified training platform, Attensi, an employee with dyspraxia shared difficulty engaging with one of the mini-games due to fast movement and interaction speed. The experience limited accessibility and reduced learning effectiveness.

Action

I documented the feedback and communicated it to management, advocating for both adjustable text size and reduced movement within specific games. The aim was to make the learning experience more inclusive for neurodiverse employees.

Outcome

The development team later introduced a reduced-movement feature within the platform’s accessibility settings. The update was announced directly within the app by a notification, making the new feature visible to users upon launch. This change improved accessibility for employees who benefit from reduced visual motion.

This experience reinforced the importance of inclusive design in everyday product decisions, even within internal tools.

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